First Time on the Website
Welcome — if you’re new here, this page is a quick, friendly guide to how to find the right part fast, order with confidence, and get it delivered!
1) Finding the right part quickly
Most customers arrive with either a product link or a SKU — both work well if you already know what you need. If you’re still deciding, use the category structure (by head style, material, and size) and the Help Hub pages like Head Styles Difference and Materials Background. If you’re unsure, send us the product link/SKU and a short note on the application and we’ll help you pick the closest match.
2) Ordering direct and pricing (B2B-friendly)
If you’re comparing quotes across platforms, ordering directly is designed to be the simplest route for procurement: buy direct and save at least 10% as a baseline, and bulk/programme pricing can increase the discount above that. If you’re building a longer-term supply plan, we can also support call-off accounts where a total quantity and term are agreed, with stock held and replenished at triggers.
3) Quotes, bulk, and custom orders
If you need a quote (bulk, custom sizes/colours/materials, kitting/labels, or a call-off schedule), just send the product link or SKU + quantities + delivery country/postcode. If you already know your preferred trade terms, include the incoterm (examples: DDP / DAP / EXW) so we price the shipment the right way first time.
4) Shipping from the UK (what to expect)
We ship from the UK every working day, with economy, express, and timed options to support real project deadlines. If it’s urgent, aim to order before 1pm (UK time); if you’re tight on time, message us anyway and we’ll do what we can.
5) Couriers we use
Depending on destination, service level, and parcel size, we use a mix of carriers — commonly Royal Mail, DHL Express, and FedEx. For US deliveries, we can also ship via USPS for standard tracked delivery where appropriate.
6) Customs, duties, tariffs, and “door-to-door” shipping
In plain terms, when we say door-to-door, it means we coordinate the shipment from dispatch in the UK through to delivery at your receiving address — and we’ll tell you early if a destination needs extra consignee info (e.g., local tax/recipient IDs) to avoid clearance delays. We default to assuming we will take all responsibility for the shipment, including customs.
7) Returns and exchanges (simple, practical)
If something isn’t right, returns are straightforward: you can return any item(s) with no small print.
8) Need help? Talk to a human
You can contact us by live chat, email, phone, or WhatsApp, and we keep a case history so you don’t have to repeat yourself. We also won’t ask you for passwords or full payment details over email/text/chat.
9) Feedback (fastest way to improve things)
If anything was unclear (or if something worked brilliantly), send feedback with the product link/SKU and a quick note on what happened — it goes to the right team and directly improves instructions/content.