Welcome - if you're new here, this page is a quick, friendly guide to how to find the right part fast, order with confidence, and get it delivered!
Finding the right part
Most customers arrive with either a product link or a SKU code - both work well if you already know what you need. If you're still deciding, use Find products by picture, our guide to choosing screw and bolt heads, and our material guides. If you're unsure, send us the product link or SKU code and a short note on the application and we'll help you pick the closest match.
Ordering direct
Order through this website to buy direct from us. For larger or custom orders, tell us the parts, sizes and quantities you need. We can discuss pricing and availability for your order.
Bulk orders and quotes
Caterpillar Red offers bulk discounts on all products we sell, including custom-manufactured products. For a quote, just send us:
- the product link or SKU code,
- the quantities you need,
- your delivery country and postcode.
The quickest way is our Request a quote page. You can also call or WhatsApp 01273 011273, or email info@caterpillar-red.com.
Custom parts
Custom orders are quoted with realistic timescales.
- Customise sizes, colours, materials and quantities.
- Customise dimensions, thread / pitch, tolerances, lengths, widths and depth.
- Customise materials: for example Nylon, Polycarbonate, PPS, PVC.
- Customise colour and finish.
- Customise additions, including hinges with 3M tape and without.
The customising list is endless!
Call-off and stock holding
Caterpillar Red will keep stock of items with no pre-payment required after the initial order. This is usually for a 12-month period, which you can call off at any time. Longer storage can be accommodated if needed. We replenish at an agreed threshold to maintain continuity.
If you think this call-off stock service would be useful to you, tell us your total quantity and delivery schedule.
Data sheets and drawings
Check Dimensions & documents on the product page for available data sheets and drawings.
Delivery and returns
We ship from the UK every working day. If it's urgent, aim to order before 1pm (UK time); if you're tight on time, message us anyway and we'll do what we can. See delivery options.
See our returns & exchanges policy, including the conditions for custom-made parts.
Need help? Talk to a human
You can contact us by email, phone or WhatsApp. We also won't ask you for passwords or full payment details over email, text or chat.
Call or WhatsApp 01273 011273, email info@caterpillar-red.com, or use our contact form - we'll direct your message to the correct department.
Feedback
If anything was unclear (or if something worked brilliantly), send feedback with the product link or SKU code and a quick note on what happened - it goes to the right team and directly improves instructions and content.
Questions
Can I ask about bulk pricing?
Yes. Send us the parts and quantities you need so we can discuss a quote.
Can I ask about custom sizes or parts?
Yes. Tell us the size, material, quantity and specification you need. We will confirm what we can supply and the price in your quote.
Can I arrange call-off orders?
Yes. Tell us your total quantity and delivery schedule so we can discuss the arrangements.