Customer Service
Our support team is here Monday to Friday, 09:00–17:00 (UK time, GMT/BST). We’ll help you get what you need, quickly and clearly. Closed on UK bank holidays.
We don’t separate pre- or post-sale contact. Every customer issue is given the same diligent handling regardless of order stage.
Talk To Us
Live chat: Real-time help during our opening hours. Please click the “Chat With Us” Chat Bubble. If our team is engaged with other customers, we will reply to you ASAP.
Email: Send details any time; we’ll reply during working hours. info@caterpillar-red.com
Contact Us Form: Use the form here to send us a message. We will manually direct the message to the correct department.
Phone: Speak to the team for immediate assistance. Call us on 01273 011273.
WhatsApp: WhatsApp our business team for a direct chat on 01273 011273.
Self-help: FAQs, guides and troubleshooting available 24/7.
Staying safe
We will not ask for your password or full payment details by email, text, or chat.
FAQ
What are your support hours?
Monday–Friday, 09:00–17:00 UK time (GMT/BST). Closed on UK bank holidays and weekends.
How fast do you reply by email?
We answer during working hours. Our SLA target is to reply to all messages within 6 hours; 24 hours is the maximum we aim for. Messages sent after hours roll to the next working day.
Do you offer live chat?
Yes — please click the “Chat With Us” Chat Bubble. If our team is engaged with other customers, we will reply to you ASAP.
Do you keep a case history?
Yes. We log a case so you don’t have to repeat yourself.