Returns Policy
Quite simply, if you need to return something, get in touch — we’re here to help. We will process your refund asap. No long waiting period for a refund. Refunds are processed within 1–2 Business Days. Exchanges are most welcome too.
If you change your mind, let us know within 30 days of delivery. Please contact us if you need more time.
For custom or personalised items, please contact us so we can discuss the options. This does not affect your statutory rights.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Alternatively, if you have created an account, there is an automated return process.
You pay return postage if you change your mind. If an item is faulty, not as described, or we made a mistake, we'll cover the return postage. This does not affect your statutory rights.
Just contact us and we will ensure the return service is what you expect.
Shipping - Domestic & international
Domestic:
All UK items, with free postage, are sent via Royal Mail 1st/2nd Class, dependent on the order value. An option is available for Special and Next Day Delivery (competitive flat rate fee).
Bulky items may be shipped via DHL or UPS.
International:
We can, and do, ship to virtually any address in the world. We offer a competitive flat rate fee.