We keep returns simple. Quite simply, you can return any item(s). Exchanges are most welcome too.
Under UK consumer law, you have a minimum of 2 years to raise any issue with a product you've bought from us. We don't just meet that standard - we go well beyond it. If something isn't right, contact us and we'll sort it. No small print, no quibbles.
How to start a return
- Contact us with your order number and details about the product you'd like to return.
- We'll respond quickly with the instructions for returning items from your order.
Just contact us and we'll make sure the return service is what you expect.
Return postage
You pay return postage if you change your mind. If an item is faulty, not as described, or we made a mistake, we'll cover the return postage. This does not affect your statutory rights.
Refund timing
We process refunds within 1-2 working days of receiving your return. If you change your mind, let us know within 2 years of receipt.
Returns vs warranty
If something is wrong with your product, see our warranty. Contact us with details of the issue and we'll explain the next steps.
Custom-made parts
Custom-made parts are excluded from our change-of-mind returns policy. If there is a fault or another problem, contact us. Your statutory rights are unaffected.
Questions
Do I need an account?
No. Contact us with your order number.
Where are the delivery options?
See delivery options.