We keep returns simple. Quite simply, you can return any item(s). Exchanges are most welcome too.
Your legal rights for faulty goods last longer than this policy and are not affected by it. If something isn't right, contact us and we'll sort it. No small print, no quibbles.
How to start a return
- Contact us with your order number and details about the product you'd like to return.
- We'll respond quickly with the instructions for returning items from your order.
Just contact us and we'll make sure the return service is what you expect.
Return postage
You pay return postage if you change your mind. If an item is faulty, not as described, or we made a mistake, we'll cover the return postage. This does not affect your statutory rights.
Refund timing
We process refunds within 1-2 working days of receiving your return. If you change your mind, let us know within 730 days (2 years) of receipt.
Returns vs warranty
If you experience any issues within the first two years, we'll repair or replace it - no hassle. Contact us with details of the issue and we'll explain the next steps.
Custom-made parts
Custom-made parts are excluded from our change-of-mind returns policy. If there is a fault or another problem, contact us. Your statutory rights are unaffected.
Questions
Do I need an account?
No. Contact us with your order number.
Where are the delivery options?
See delivery options.