We dispatch from the UK every working day, and we pay the import charges for your country, so customs/import duties are pre-paid. The delivery options for your address, and their prices, show at checkout.
UK delivery
| Free delivery | On every UK order. We send it by the most economical service. |
|---|---|
| Tracked 48hr | Order by 1pm UK time on a working day. |
| Next Day | Order by 1pm UK time on a working day. |
Europe (EU)
| EU Tracked Post | 5-10 days |
|---|---|
| EU DHL Express | 2-4 days |
Buying for a business? VAT number needed for invoicing & customs.
USA and Canada
| USA Tracked Post | 7-21 days |
|---|---|
| USA DHL Express | 2-4 days |
| Canada Tracked Post | 7-21 days |
| Canada DHL Express | 2-4 days |
Other countries
Enter your delivery address at checkout to see the available delivery options and prices. If you need a faster service or a quote, contact us.
Dispatch and urgent orders
We dispatch from the UK on working days, not at weekends or on UK bank holidays. Times are counted from dispatch and are estimates, not guarantees. Missed the 1pm cut-off with an urgent order? Contact us and we'll do what we can.
How import charges work
At checkout you'll see one line for tax or import charges. We pay these when your parcel enters your country, so customs/import duties are pre-paid.
| Delivering to | The line at checkout |
|---|---|
| UK | VAT |
| EU countries | Import duties & customs paid, at your country's VAT rate |
| USA | Import duties & tariffs. We don't charge US sales tax. |
| Canada | Import duties & customs paid |
| Other countries | Import duties & customs paid |
VAT number (EU business buyers)
- Add your VAT number at checkout. VAT number needed for invoicing & customs.
- VAT import documents? Choose EU DHL Express.
- For eligible EU business orders, the checkout line is VAT. Import VAT, paid by us. The VAT import document will be made available.
Details we ask for at checkout
| Company name | Optional. |
|---|---|
| VAT number | Optional. VAT number needed for invoicing & customs. |
| EORI number | Optional. |
| PO / your reference number | Optional. Your purchase order number or your own reference for this order - either is fine. |
Other arrangements
For large or special orders we can discuss other shipping arrangements. Contact us with your destination and what you need.
Questions
Will I pay anything when the parcel arrives?
No. We pay the import charges for your country; they show as one line at checkout. How import charges work.
Is Next Day the free UK option?
No. Tracked 48hr and Next Day are paid options.
Can I get the VAT import documents?
Yes, if you buy for an EU business, add your VAT number and choose EU DHL Express; see VAT number.